Finance & Leasing Association
The Finance & Leasing Association (FLA) is the major UK representative body for the UK finance and leasing industry. HFC Bank is a member of the FLA and subscribes to the FLA Lending Code. The FLA campaigns for best practice in lending and leasing, and the FLA Lending Code is intended to assure all customers that they are doing business with reputable organisations. The FLA operates a conciliation and arbitration procedure for customer complaints, which is wholly independent and is able to look at all complaints, irrespective of the account type. A copy of the FLA Lending Code is available upon request, or you can download the relevant section from the FLA website at www.fla.org.uk
