Privacy Policy
This Privacy Statement sets out our current policies about how your personal and financial information is dealt with and demonstrates our commitment to your privacy. We may change the content or services found on our site at any time without notice, and consequently our privacy policy may change at any time in the future. You agree to revisit this page regularly and your continued access to or use of this site will mean that you agree to any changes.
Public areas
When using the public portion of the site you are not required to provide us with any personal information and we do not monitor or collect any personally identifiable information from you on your use of the public portions of the site. We may track the number of users who visit areas of the site, but this tracking will not identify you. We may also record the location of your computer on the Internet for systems administration and trouble-shooting purposes and to report aggregate information.
Personal information
If you provide us with up-to-date data about yourself, for any reason, we will handle that data in accordance with the Data Protection Act 1998. We maintain strict security standards and procedures to prevent unauthorised access of your data by anyone, including our staff. We use secure technologies including data encryption, firewalls and server authentication to protect the security of your data. All HSBC Group companies, staff and third parties who provide our support services are required to observe our privacy standards and allow us to audit them for compliance.
Cookies
Our website does not use cookies. You can find out more about how cookies are used on other websites at allaboutcookies.org
Security
There has been an upsurge in email 'phishing' activity, where fraudsters send emails to our customers and using an array of deceptions, encourage them to give out their internet banking authentication details. Please note that we will never ask you to send your personal or security details or update them via email, and if you are ever asked to do so, please call us first. If you would like to read more information about 'phishing' please click here www.hsbc.co.uk to be linked to the website of HSBC, of which Group HFC Bank is a member.
Third party
We sometimes work with third parties to research certain usage and activities on our website on our behalf. No personal information about you is shared, however in the course of conducting this research these third parties may place a unique cookie on your browser.
Your questions
If you have any questions regarding privacy issues, please email us or visit any of our branches for more information. To ensure the accuracy of our conversation and to help us to continually improve our service and in the interest of security, we may monitor and/or record your telephone calls with us.
