HFC History

HFC Bank was established in 1973 as the UK arm and wholly-owned subsidiary of Household International Inc, one of the largest independent consumer finance businesses in the United States.

In the UK, HFC Bank has adapted to market conditions and remained at the forefront of consumer lending for over 30 years.

In 1998, HFC Bank merged with Beneficial Bank resulting in a new bank in terms of scale, size and opportunity.

In 2003 both Household International Inc. and HFC Bank plc became part of the HSBC Group. Subsequently HFC Bank has become a private limited company.

Currently, HFC Bank Ltd provides financial services through retailers such as B&Q, Currys, Dixons and PC World and manages Beneficial Finance personal loans from a central operations centre in Birmingham.

The Finance & Leasing Association

The Finance & Leasing Association (FLA) is the major UK representative body for the UK finance and leasing industry.

The FLA campaigns for best practice in lending and leasing, and the FLA Lending Code is intended to assure all customers that they are doing business with reputable organisations.

The FLA operates a conciliation and arbitration procedure for customer complaints, which is wholly independent and is able to look at all complaints, irrespective of the account type.

A copy of the FLA Lending Code is available upon request, or you can download the relevant section from the FLA website at www.fla.org.uk.